When you choose a Forward Advantage solution, our dedicated onboarding team provides project coordination, technical and implementation specialists, testing and training to ensure your success.

A 'document upload' refers to any file you upload to our Document Workflow Platform, regardless of the number of pages.

Packaging and pricing options are available based on risk tolerance within the following categories: 1. Standard healthcare software: 99.9% uptime Standard hospital software in ancillary departments and ambulatory clinics. Including lab, radiology, etc. 2. Mission Critical: 99.99% uptime EHR/EMR and patient monitoring applications often need this level of support. The Essentials and Standard packages includes 99.9% uptime which is considered best practice for a standard healthcare SaaS solution like the Document Workflow Platform. An upgrade option to 99.99% uptime is available for organizations with specific requirements for risk management such as uptime, response time and resolution time. Our Enterprise package offers the option for either standard or mission critical availability/uptime. Looking for other options? Let us know and we'll do our best to provide a custom packaging and pricing proposal.

Yes, there are options to increase the number of users, documents uploads and storage capacity. We’ll work with you to create the best option to fit your needs.

Your subscription includes a maximum number of document uploads. If you go over that limit, your account will move to the next pricing tier. Choosing a package with the right number of document uploads up front offers cost savings compared to paying for document uploads after you have reached your limit. Ready to see what options you have? Request a quote. We can help you estimate which package will be the right fit.